Signed in as:
filler@godaddy.com
Signed in as:
filler@godaddy.com
These Terms of Service (“Terms”) govern your use of the VROS Cleaning website and any cleaning, organization, communication, or related services provided by VROS Cleaning (“VROS Cleaning,” “we,” “our,” or “us”).
By requesting a quote, scheduling an appointment, accepting an estimate, paying an invoice, using our website, opting into communications, or allowing our team to perform services at your property, you agree to these Terms.
Please read them carefully.
VROS Cleaning provides residential and commercial cleaning and related services, which may include:
The exact scope of work may vary depending on the service selected, property condition, time booked, number of cleaners assigned, and any written agreement, estimate, or service description provided to the customer.
Prices may be based on factors including:
Quotes provided before seeing the property may be estimates.
If the condition of the property is substantially different from the information provided by the customer, additional time or charges may be necessary.
Whenever reasonably possible, VROS Cleaning will communicate significant changes before performing additional work.
Certain services may be booked for a specific number of labor hours.
When a service is time-based, VROS Cleaning will perform as much of the requested work as reasonably possible during the reserved time.
Booking a specific number of hours does not guarantee that every requested task or area will be completed.
Properties requiring extensive cleaning, buildup removal, organization, pet hair removal, clutter removal, or restoration after extended periods without professional cleaning may require additional time or appointments.
Customers are responsible for providing accurate appointment information, service addresses, access instructions, and contact information.
Scheduled appointment times may be subject to reasonable variations caused by traffic, weather, previous appointments, transportation issues, emergencies, or other circumstances outside our reasonable control.
When an arrival window is provided, the cleaning team may arrive at any time within that window.
We will make reasonable efforts to communicate significant scheduling changes.
The customer must ensure that our cleaning team can access the property at the scheduled appointment time.
Access may be provided through:
If our team cannot access the property upon arrival, the appointment may be considered a late cancellation or lockout and may be subject to a cancellation or service fee.
Customers are responsible for ensuring that any access codes, keys, building instructions, parking information, or security procedures provided to us are accurate.
Before the cleaning appointment, customers should:
VROS Cleaning is not responsible for damage resulting from pre-existing conditions, improper installation, deterioration, normal wear, loose fixtures, unstable furniture, damaged surfaces, or items that were not properly secured.
We are happy to work in homes with pets.
Customers must notify us about pets that will be present during service.
For the safety of the customer, pets, and cleaning team, aggressive or unpredictable animals must be safely secured away from the cleaning area.
VROS Cleaning is not responsible for pets escaping when they have not been properly secured or when adequate instructions have not been provided.
Unless otherwise agreed, VROS Cleaning may provide the cleaning supplies and equipment necessary to perform the scheduled services.
Customers must notify us in advance if:
VROS Cleaning is not responsible for damage caused by a customer-provided product when that product is unsuitable for the surface or used according to the customer's instructions.
Certain items or surfaces may require specialty treatment and may not be included in standard services.
These may include:
Customers must disclose specialty materials or particularly valuable items before service.
VROS Cleaning may decline to clean an item or area if doing so may reasonably create a risk of damage or injury.
Our cleaning team is not required to move furniture, appliances, or other objects that present an unreasonable risk of injury or property damage.
Cleaning underneath or behind heavy furniture or appliances may only be performed when those areas are safely accessible.
VROS Cleaning may decline, stop, or reschedule services when a property contains conditions that may present a health or safety risk.
These conditions may include:
Specialized cleaning may require separate pricing, protective equipment, or a qualified remediation provider.
Customers should provide as much advance notice as possible when canceling or rescheduling an appointment.
VROS Cleaning may establish cancellation, rescheduling, lockout, or late-notice fees depending on the type of appointment and notice provided.
Any cancellation policy communicated at the time of booking, through your estimate, invoice, booking system, confirmation message, or service agreement will also apply.
Repeated late cancellations or scheduling changes may result in modification or discontinuation of recurring service.
Recurring cleaning appointments may be scheduled weekly, biweekly, monthly, or at another agreed frequency.
Recurring pricing may be based on the assumption that the property will be cleaned at the agreed frequency.
If a customer skips or postpones appointments for an extended period, additional labor may be required at the next visit, and the price may be adjusted accordingly.
Recurring services are not guaranteed indefinitely and may be changed or discontinued by either party.
Payment is due according to the terms stated on the applicable invoice, estimate, booking confirmation, or service agreement.
Available payment methods may include methods supported by VROS Cleaning or its payment providers.
Customers are responsible for ensuring that payment information is accurate and that payments are completed when due.
VROS Cleaning may suspend future appointments when an account has an overdue balance.
If payment remains unpaid after the applicable due date, VROS Cleaning may:
Customers remain responsible for valid charges associated with services that have already been performed.
Gratuities are optional and are never required.
If you choose to provide a tip for your cleaning team, VROS Cleaning appreciates your recognition of their work.
Tips may be provided through available payment methods or directly when appropriate.
We want customers to contact us promptly if they believe an area included in the agreed scope of service was not cleaned properly.
Customers should notify VROS Cleaning as soon as reasonably possible after the appointment and provide details or photographs when helpful.
We may inspect the concern, request additional information, or offer a reasonable opportunity to correct qualifying service issues.
Refunds, credits, or complimentary return visits are not automatic and will be determined based on the circumstances, applicable service agreement, and work performed.
Customers understand that normal cleaning may reveal pre-existing damage that was previously obscured by dirt, dust, clutter, furniture, or other materials.
Examples include:
VROS Cleaning is not responsible for pre-existing damage or normal deterioration.
If a customer believes that VROS Cleaning caused property damage, the customer should notify us promptly after discovering the issue.
The customer may be asked to provide:
VROS Cleaning must be given a reasonable opportunity to investigate the claim.
Customers should not dispose of or repair the allegedly damaged item before giving VROS Cleaning a reasonable opportunity to review the matter unless immediate action is necessary to prevent additional damage or address a safety concern.
Any resolution will depend on the facts and circumstances of the claim.
VROS Cleaning may take photographs or videos before, during, or after a service for legitimate business purposes, including:
We will make reasonable efforts to avoid unnecessarily capturing personal, private, or identifying information.
Photos taken for operational documentation are not automatically authorized for public advertising.
We will obtain appropriate permission before using identifiable customer property photographs for promotional purposes when required.
Customers are responsible for securing valuables and sensitive property before service.
VROS Cleaning should not be given responsibility for managing or safeguarding:
If an item requires special handling, customers should notify us in advance.
If a customer voluntarily provides a key, access code, building credential, or similar access information, VROS Cleaning will use it only for legitimate service-related purposes.
Customers should notify us promptly when access information changes.
Customers remain responsible for changing their security codes when they believe doing so is appropriate.
VROS Cleaning determines team assignments based on scheduling, location, availability, training, and operational needs.
Customers may request a particular cleaning professional or team, but specific personnel are not guaranteed.
VROS Cleaning may substitute, add, or change team members when necessary.
Customers may not knowingly bypass VROS Cleaning to privately hire or contract directly with a VROS Cleaning worker introduced through our company when prohibited by an applicable written agreement or where doing so intentionally interferes with an existing contractual relationship.
Any specific non-solicitation obligation must be interpreted in accordance with applicable law and any separate agreement between the parties.
VROS Cleaning offers SMS and text messaging communications to customers and individuals who choose to communicate with or receive messages from us.
By providing your mobile telephone number and consenting to receive text messages from VROS Cleaning, you agree to receive SMS and/or MMS communications from VROS Cleaning at the mobile number you provided.
Messages from VROS Cleaning may include communications regarding:
Some messages may be generated or delivered through third-party business communication platforms used by VROS Cleaning, including Jobber.
Message frequency varies depending on your appointments, service activity, requests, account activity, and communications with VROS Cleaning.
Customers with upcoming or recurring cleaning appointments may receive multiple service-related messages associated with their appointments.
Message and data rates may apply.
Your mobile carrier may charge fees for SMS or MMS messages depending on your wireless service plan.
VROS Cleaning is not responsible for charges imposed by your mobile carrier.
You may opt out of receiving SMS/text messages from VROS Cleaning at any time by replying STOP to a message from us.
After you send STOP, you may receive a confirmation message indicating that you have been unsubscribed.
After your opt-out request has been processed, VROS Cleaning will stop sending SMS messages to that number through the applicable messaging program, except where a message is legally permitted or necessary to process your opt-out request.
Opting out of SMS communications does not prevent VROS Cleaning from communicating with you through other methods, such as telephone calls or email, when necessary regarding an existing cleaning service, account, invoice, or other legitimate business matter.
If you later wish to receive text messages again, you may contact VROS Cleaning or provide a new applicable opt-in.
For assistance with VROS Cleaning text messages, reply HELP to a message from us or contact VROS Cleaning at (908) 481-5068.
You may also contact us at:
Email: [INSERT BUSINESS EMAIL]
Consent to receive marketing text messages is not a condition of purchasing VROS Cleaning services.
Where consent is required, you agree that the mobile number you provide belongs to you or that you are authorized to provide consent for that number.
You are responsible for notifying VROS Cleaning if your mobile telephone number changes or is transferred to another person.
VROS Cleaning respects the privacy of customers who communicate with us through SMS.
Mobile telephone information and SMS consent information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.
We may disclose information to service providers and technology providers that assist us in operating our communications, scheduling, customer service, and messaging systems as reasonably necessary to provide those services.
For additional information regarding how VROS Cleaning collects, uses, stores, and protects personal information, please review our Privacy Policy:
Privacy Policy: [INSERT DIRECT URL TO VROS CLEANING PRIVACY POLICY]
Wireless carriers and telecommunications networks are outside the control of VROS Cleaning.
VROS Cleaning does not guarantee that SMS or MMS messages will always be delivered without delay, interruption, or technical error.
VROS Cleaning may use third-party platforms for:
These platforms may include Jobber and other service providers used in operating our business.
Use of these systems may also be subject to the applicable provider's terms and privacy policies.
VROS Cleaning is not responsible for outages, security incidents, service interruptions, or technical failures caused solely by independent third-party platforms outside our reasonable control.
You agree not to use our website:
We may restrict access to our website when reasonably necessary to protect our business, customers, systems, or legal rights.
Unless otherwise stated, the content displayed on the VROS Cleaning website, including:
is owned by or licensed to VROS Cleaning and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, republish, or commercially use our protected content without prior authorization.
Our website may contain links to third-party websites or services.
VROS Cleaning does not control and is not responsible for the content, policies, security, availability, or practices of third-party websites.
Access to third-party services is at your own discretion.
To the fullest extent permitted by applicable law, VROS Cleaning will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of our website or services.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
Cleaning results depend on many factors, including:
VROS Cleaning cannot guarantee removal of all stains, buildup, discoloration, odors, mold, damage, or permanent conditions.
Cleaning is not restoration unless expressly agreed in writing.
VROS Cleaning will not be responsible for delays or failure to perform caused by circumstances reasonably outside our control, including:
We will make reasonable efforts to reschedule affected services.
VROS Cleaning reserves the right to refuse, suspend, or discontinue service when reasonably necessary, including situations involving:
Customers may also discontinue recurring services subject to any applicable cancellation terms.
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
The VROS Cleaning Privacy Policy explains how personal information, including information related to SMS communications, is collected, used, disclosed, and protected.
Privacy Policy: [INSERT DIRECT URL TO VROS CLEANING PRIVACY POLICY]
These Terms will be governed by the laws of the State of New Jersey, without regard to conflict-of-law principles, except where another jurisdiction's law is required to apply.
Any dispute will be handled in accordance with applicable law and any separate written agreement between VROS Cleaning and the customer.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
Failure by VROS Cleaning to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.
We may update these Terms periodically to reflect changes in our services, business practices, technologies, messaging practices, or legal requirements.
When changes are made, the “Last Updated” date at the top of this page will be revised.
Continued use of our website or services after updated Terms become effective constitutes acceptance to the extent permitted by applicable law.
For questions regarding these Terms of Service, our SMS messaging program, or VROS Cleaning services, please contact:
VROS Cleaning
Phone: (646) 872-9185
Email: info@vroscleaning.com
Website: Vroscleaning.com
For SMS assistance, reply HELP.
To stop SMS messages, reply STOP.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.