Privacy Policy

VROS Cleaning (“VROS Cleaning,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a quote, schedule cleaning services, communicate with us, make a payment, or otherwise interact with VROS Cleaning.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Telephone number
• Home, business, or service address
• Billing information
• Cleaning service preferences
• Appointment and scheduling information
• Information submitted through contact or quote request forms
• Communications you send to us by email, telephone, text message, WhatsApp, website forms, or other communication methods
• Property access instructions that you voluntarily provide, such as building access information, entry instructions, parking information, or other details necessary to perform our services
• Photographs or other information related to the property or cleaning service when provided by you or created as part of documenting the service

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device type, pages visited, approximate location derived from your IP address, referring website, and information collected through cookies or similar technologies.

We may use the information we collect to:

• Respond to inquiries and quote requests
• Schedule, manage, and provide cleaning services
• Communicate with you regarding appointments
• Send appointment confirmations and reminders
• Process invoices and payments
• Provide customer support
• Maintain records regarding services provided
• Coordinate our cleaning teams
• Improve our website, services, and customer experience
• Send service updates and administrative communications
• Send promotional or marketing communications when permitted by law
• Prevent fraud, misuse, or security incidents
• Comply with legal and regulatory obligations
• Protect the rights, property, and safety of VROS Cleaning, our customers, employees, contractors, and others

Because VROS Cleaning provides services at customers' homes and businesses, we may need to maintain information such as your service address, parking instructions, building access instructions, alarm or entry instructions, pet information, and other details necessary to safely and effectively perform your cleaning service.

We use this information for legitimate business purposes related to providing and managing your requested services.

Customers should avoid providing unnecessary sensitive information through ordinary website forms, email, or text messages.

We may use third-party business platforms and service providers to help operate VROS Cleaning, including scheduling, customer relationship management, invoicing, accounting, payment processing, website hosting, communications, analytics, and other business functions.

These providers may include platforms such as Jobber, QuickBooks, payment processors, website hosting providers, and communication service providers.

These companies may receive information when necessary to perform services on our behalf and may maintain their own privacy policies and security practices.

We do not authorize our service providers to use customer information for purposes unrelated to providing their services to us except as permitted or required by law.

When you make a payment electronically, payment information may be processed through third-party payment processors or business management platforms.

Depending on the payment method used, VROS Cleaning may receive transaction information such as your name, payment amount, payment status, transaction date, and limited payment details.

Full credit or debit card information may be handled directly by the applicable payment processor rather than VROS Cleaning.

We encourage customers to review the privacy policies of the payment provider they choose to use.

If you provide your mobile telephone number, VROS Cleaning may use it to communicate with you regarding:

• Appointment confirmations
• Appointment reminders
• Schedule changes
• Arrival notifications
• Service updates
• Customer support
• Quotes and requested information
• Billing or payment-related communications
• Promotional communications when you have provided the required consent

Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of applicable SMS marketing communications at any time by replying STOP. You may reply HELP for assistance where supported.

Consent to receive marketing text messages is not a condition of purchasing cleaning services.

SMS consent and mobile telephone information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

We may share information with service providers that assist us in delivering text messages and communications when necessary to operate our messaging services.

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Understand how visitors use our website
• Measure website traffic
• Improve website performance
• Remember certain visitor preferences
• Support advertising or analytics services, where applicable

Your browser may allow you to block, delete, or limit cookies. Disabling certain cookies may affect the functionality of portions of the website.

We may use website analytics or advertising services to understand website activity and evaluate the effectiveness of our marketing.

These providers may collect information such as your IP address, device information, browser information, pages viewed, interactions with our website, and referral source through cookies or similar technologies.

If we use advertising or analytics tools that provide legally required opt-out mechanisms, we will honor applicable rights and requirements.

We may disclose personal information when reasonably necessary to:

• Provide the cleaning services you request
• Coordinate appointments and cleaning teams
• Process payments
• Operate our website and business systems
• Send communications
• Work with accountants, professional advisers, software providers, payment processors, or other service providers
• Comply with applicable laws, court orders, subpoenas, or government requests
• Protect against fraud, illegal activity, security threats, or harm
• Protect our legal rights or the safety of our customers, workers, or others
• Complete a merger, acquisition, financing, sale, restructuring, or similar business transaction

VROS Cleaning does not sell customer personal information in exchange for money.

We also do not sell mobile telephone information or SMS consent information to third parties for marketing purposes.

We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business and financial records, resolve disputes, enforce agreements, comply with legal obligations, and protect our legitimate business interests.

Different types of information may be retained for different periods depending on the nature of the information and applicable legal requirements.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, internet transmission, electronic storage system, or method of communication can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.

Depending on where you live and the privacy laws applicable to VROS Cleaning, you may have rights regarding your personal information, including the right to:

• Request information about personal data we maintain about you
• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain personal information
• Obtain a copy of certain information
• Opt out of certain marketing communications
• Withdraw consent where processing is based on consent
• Opt out of certain forms of targeted advertising, profiling, or sale of personal data where applicable

Some requests may be subject to exceptions permitted by law, including information that we are required to retain for legal, accounting, fraud-prevention, contractual, or security purposes.

We may need to verify your identity before completing certain privacy requests.

To submit a privacy request, please contact us using the information provided in the Contact Us section below.

Residents of New Jersey may have additional privacy rights under the New Jersey Data Privacy Law when that law applies to the processing activity and business involved.

Applicable rights may include access, correction, deletion, data portability, and the ability to opt out of certain sales of personal data, targeted advertising, or qualifying profiling activities.

VROS Cleaning will process applicable privacy requests in accordance with laws that apply to our business.

Our website and cleaning services are intended for adults and are not directed toward children under the age of 13.

We do not knowingly collect personal information online directly from children under 13.

If we become aware that personal information from a child has been collected in circumstances requiring parental consent or deletion under applicable law, we will take appropriate steps to address the information.

Our website may contain links to third-party websites or services.

VROS Cleaning is not responsible for the privacy, security, content, or practices of websites or services operated by other companies.

We encourage users to review the privacy policies of third-party websites before providing personal information to them.

If you receive promotional emails from VROS Cleaning, you may unsubscribe using the unsubscribe instructions provided in the communication or by contacting us.

Even if you opt out of marketing communications, we may continue to send non-promotional communications related to appointments, transactions, payments, customer service, or other ongoing business matters.

We may update this Privacy Policy periodically to reflect changes in our business practices, technologies, services, or legal requirements.

When changes are made, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage visitors to review this page periodically.

If you have questions about this Privacy Policy, our privacy practices, or wish to submit a privacy request, please contact:

VROS Cleaning

Phone: (646) 872-9185

Email: info@vroscleaning.com

Website: Vroscleaning.com